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Tech support engineer (L3)

  • Remote
    • Thailand, Krung Thep Maha Nakhon, Thailand
  • $1,100 - $1,700
  • Service Department

Job description

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 8000 customers worldwide and counting.

About

As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams. You’ll have the opportunity to work with cutting-edge technology, including cloud environments, databases, and restaurant management software while collaborating with international teams to deliver exceptional support to our B2B clients.

Job requirements

  • At least 3 years of experience as a technical support specialist.

  • B2B customer/tech support experience is a plus.

  • Should have a working knowledge of databases (SQL and PostgreSQL).

  • Should have a working knowledge of one or more database query languages.

  • Experience with back- and front-office equipment (very desirable).

  • Basic knowledge of server OS administration.

  • Proven written communication skills in Russian (C1) and English (B2 level).

  • Experience in POS and restaurant management software is a big plus.

  • Experience with logs and the ELK technology stack is a big plus.

Responsibilities

  • Solve incidents and non-trivial technical problems with Syrve software.

  • Interact with the technical services of Syrve partners.

  • Work with Syrve software and the whole stack of technologies of the Syrve software environment.

  • Interact with the development team and the DevOps team, and be part of this process.

  • Actively work with cloud technologies.

We Offer

  • Opportunity to work in an international company. 

  • Flexible remote work options from any location. 

  • Coverage for English language classes to support professional growth. 

  • Access to a gym membership package. 

  • Paid time days off.

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