Technical Support Specialist (L1)

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting.
Our Mission
At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and competitive industry. We believe that technology has the power to simplify operations, enhance efficiency, and drive profitability, and we are dedicated to providing innovative solutions that enable our customers to achieve their full potential.
Our Product
Our flagship product is a complete software solution designed to streamline cash register and restaurant management processes. From order management and inventory tracking to staff scheduling and customer analytics, our platform offers a comprehensive suite of features to meet the diverse needs of modern restaurants.

We're presently expanding our multinational team and seeking a Technical Support Specialist.

Responsibilities

• Registration of all client requests in the task management service
• Ask customers targeted questions to quickly understand the root of the problem
• Advising clients on software issues
• Provide prompt and accurate feedback to clients
• Properly escalate unresolved issues to appropriate internal teams
• Providing advice to clients on using the software
• Prioritize and manage several open issues at one time
• Receiving and resolving requests via email
• Acting as the first line of support for GeCo integration
• Creating new instructions in the knowledge base
• Maintain jovial relationships with clients

• Proficient in written and verbal communication in English and Russian
• Basic computer and printer skills
• Introduction to local and global computer networks
• Hands-on experience with Windows/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Experienced in using CRM systems, clear understanding of the workflows

We offer

• Working with an international company
• Remote work option, ability to work from any location
• Flexible start of the working day until 11:00
• Compensation for English classes
• Compensation for Gym package (in Armenia)
• Health insurance (in Armenia)
• Work schedule is 2-2