Business Analyst

Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. 

About

We are looking for an analyst to join our implementation team and help deliver our solution to kiosks installed at restaurants.  

• Bachelor's degree or Master's degree in IT, Engineering, or Automated Control Systems. 

• Strong command of business analysis techniques. 

• Ability to formalize and communicate changes to business processes. 

• Demonstrated experience in implementing hardware and software solutions. 

• Technical writing skills are a must. 

• Experience in the HoReCa domain is a plus, specifically with iiko or similar restaurant management systems. 

• English is fluent for direct contact with English-speaking stakeholders. Perfect Russian to communicate with Russian-speaking part of the team. 

Responsibilities

• Elicitation of customer-specific needs and aligning those with the capabilities of the solution for further launch (implementation) at the customer end. 

• Maintaining requirements across the complete solution lifecycle. 

• Maintain operational documentation in a manner that will help reduce unnecessary support overhead. 

• Liaise with the product team to triage tasks and form backlog. 

• Participate in launch sessions at a customer site. 

We Offer 

• Engaging work environment with highly qualified specialists. 

• Opportunities for professional development and career growth. 

• Competitive paid time off and paternity leave. 

• The chance to work in an international company with a diverse team. 

• Compensation for English language course. 

• Gym membership reimbursement. 

• Comprehensive health insurance coverage. 

• Flexible remote work options.