Tech Support Engineer(L3)

Syrve is a comprehensive POS and Restaurant Management Software designed to help bars, restaurants, takeaways, and other hospitality businesses operate more efficiently. Our flexible, scalable solutions support thousands of customers worldwide, helping them manage complex operations and grow with confidence. 

About the Role 

As a Technical Support Engineer, you will play a key role in ensuring the stability and smooth operation of Syrve’s software for our B2B clients. You will investigate and resolve complex technical issues, work closely with internal engineering teams, and collaborate with partners to deliver high-quality support. 

This role requires strong technical fundamentals, structured problem-solving, and clear communication skills. You’ll work with modern technologies such as cloud environments, databases, and restaurant management systems, while being part of an international, highly skilled support team. 

Responsibilities 

• Investigate and resolve incidents and complex technical issues related to Syrve software. 

• Work with the full Syrve technology stack, including cloud-based components. 

• Collaborate with development and DevOps teams to analyze and resolve issues. 

• Communicate with technical teams of Syrve partners. 

• Analyze logs and system behavior to identify root causes and prevent повторные issues. 

• 3+ years of experience as a Technical Support Specialist or in a similar technical role. 

• Experience providing B2B technical support (a strong plus). 

• Working knowledge of databases (SQL, PostgreSQL) and database queries. 

• Basic understanding of server operating systems. 

• Experience working with back- and front-office equipment (highly desirable). 

• Strong written communication skills in Russian (C1) and English (B2). 

Nice to Have 

• Experience with POS or restaurant management software. 

• Experience working with logs and ELK stack. 

• Familiarity with cloud technologies. 

What We Offer 

• Opportunities for professional growth and career development. 

• Competitive paid time off and paternity leave. 

• Work in an international, diverse team. 

• Compensation for English language courses. 

• Gym membership reimbursement. 

• Comprehensive health insurance. 

• Flexible remote work options.