Technical Support Engineer (L1 & L2)

Syrve is a comprehensive POS and Restaurant Management Software solution that can be tailored to your needs and specializes in helping bars, restaurants, takeaways, and other hospitality businesses achieve more with less. Designed to meet the complex and evolving needs of the sector, Syrve is here to help you thrive.

About

We’re looking for a tech-savvy professional with experience in restaurant or retail automation and solid knowledge of POS systems. In this role, you’ll manage product backlogs, support local implementation teams, and act as the first point of contact for technical issues. Strong communication skills, time management, and the ability to explain complex ideas simply are essential. You’ll work across operating systems, handle multiple projects, and help deliver real value to end-users in a fast-paced, global environment.

• Prior experience in restaurant or retail automation, with a strong understanding of POS (Point of Sale) systems.

• Bachelor’s degree in Computer Science or related field is a plus.

• 1–3 years of experience in a customer-facing technical support or product-related role.

• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal stakeholders.

• Strong organizational skills, with the ability to manage multiple tasks, projects, and deadlines efficiently.

• Proficiency with multiple operating systems, including Windows and macOS.

• Effective time-management skills and the ability to set and meet realistic deadlines.

• Fluency in English, both spoken and written.

Responsibilities

• Communicate complex technical concepts in clear, simple language to both technical and non-technical audiences.

• Maintain ongoing communication with clients, ensuring issues are addressed even when challenges arise.

• Oversee the product roadmap and manage the development backlog in collaboration with the product team.

• Work closely with local implementation teams to ensure seamless delivery of product updates and features to end-users.

• Document technical support interactions thoroughly, including issue details, resolution steps, timelines, and stakeholders involved.

• Serve as the first point of contact for technical inquiries and system-related issues from clients and internal teams.

We Offer

• Engaging work environment with highly qualified specialists.

• Opportunities for professional development and career growth.

• Competitive paid time off and paternity leave.

• The chance to work in an international company with a diverse team.

• Compensation for the English language course.

• Gym membership reimbursement.

• Comprehensive health insurance coverage.

• Flexible remote work options.

• Work schedule: 12PM to 9PM, 6PM to 3AM, 3AM to 12PM (GMT+4)